Mercer Single Source 1 ^TM works hand-in-hand with your Mercer representative to provide a full-service Benefits Administration offering. By providing your employees with access to a professional administrator, Mercer Single Source 1 ^TM functions as a valuable resource for employees regarding benefits-related questions or issues. Our specialists remove the paper shuffle on your end, and help employees understand and sort through the confusion of today’s benefit plans.

Mercer Single Source 1 ^TM Benefits Administration services include the following:

• Employee Orientation & Education. Your newly eligible employees will receive a complete orientation of their employee benefits—benefit plan options, plan details, eligibility, enrollment requirements, and so forth—increasing their understanding and appreciation of the benefits program you are offering them.
  
• Carrier Communication. Mercer Single Source 1 ^TM manages all communications to the carriers regarding employee or dependent enrollments, terminations, or changes. This leads to more accurate billings, timely claims processing, and quicker response time, saving your company time and money.
  
• Employee Advocacy. Mercer Single Source 1 ^TM offers your employees a toll-free number where experienced administrators will answer employee questions, assist with claims issues, explain benefit forms, and educate employees to help them understand their benefits.
  
• Record-Keeping & Compliance. Mercer Single Source 1 ^TM will maintain and manage benefits documents and correspondence on your behalf, minimizing your record-keeping and compliance burdens. Furthermore, your company will receive assistance with: eligibility verification, state and federal COBRA, Family Medical Leave Act documentation and tracking, and plan document management.
  
• Open enrollment. Mercer Single Source 1 ^TM will work closely with your company to ensure a smooth open enrollment process. From gathering census information for carriers to preparing new enrollment kits for employees, our involvement will help foster a successful and complete implementation of benefits.
  
• Bill Review. Mercer Single Source 1 ^TM can review your carrier bills to ensure accuracy and completeness. Each carrier bill will be reviewed to ensure newly enrolled and terminated participants are reflected timely, as well other relevant benefit plan changes that can affect the accuracy of the bill.
  
• HR Benefit Advantage. Our Internet-based system is available 24/7 to you and your employees. It helps manage and track employee demographic data, as well as benefit plan and eligibility information. We set up and maintain all benefit and employee dependant information on your behalf.